Support Help and Customer Service

0800 669 638

Contact Welman Customer Support on 0800 669 638

It is vital to the team at Welman that we can say we provide great customer service; it isn't just lip service!

Our team are on hand for any support queries, Monday to Friday Wellington business days, 9.00am to 5.30pm.

Phone: 0800 669 638
Email: support@welman.co.nz
Online: Log a support request
Live Chat Room: Click here. Live chat is great for quick requests or to ask us to ring you, initiate remote connections, etc!

Email to support@welman.co.nz is placed in a priority queue to be addressed by any one of our team members, so this is the best way to make sure your query is handled quickly. Emailing or calling an individual team member is subject to the availability of that person.

After Hours Support

For urgent queries outside these times, please call and leave a detailed message, including the nature of the problem and what assistance you would like, on one or more of the following cell phone numbers:
  • Mike: 027 338 4133
  • Graham: 027 338 4144

An urgent query is any significant set of circumstances which is causing significant disruption or (potential) loss of income.

For example:

  • Your Website or Webrooms system is down (but you can still access other sites)
  • Your email is bouncing or otherwise unaccessible
  • A significant Webrooms malfunction causing serious erroneous bookings, such as 3rd party channel reservations which you cannot accommodate

Please note that after hours call out charges may apply for queries not relating to Welman services, such as those caused by a computer or other non-Welman provided system malfunction. After hours resolution of issues caused by misuse of our services may also be charged for. We are dedicated to ensuring 24/7 uptime of our online services, but cannot guarantee a response after hours for general support enquiries. Thank you!

Welman CMS Guides

CMS Guide DownloadContent Management System - Quick Start Guide PDF
Download our quick start guide and learn the basics of your CMS Website. This 2 page pdf is a simple guide that covers: logging in, editing existing cms content, adding new cms content and making it public.

CMS Guide DownloadContent Management System - Adding Images PDF
A quick one page PDF guide to adding images on your CMS website.

CMS Guide DownloadContent Management System - Articles (News and Events) System PDF
This guide covers our new Articles System: how to add articles to keep your content up to date.


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