It is vital to the team at Welman that we can say we provide great customer service; it isn't just lip service!
Our team are on hand for any support queries, Monday to Friday Wellington business days, 9.00am to 5.30pm.
Phone: 0800 669 638
Online: Log a support request
Live Chat Room: Click here. Live chat is great for quick requests or to ask us to ring you, initiate remote connections, etc!
Email to firstname.lastname@example.org is placed in a priority queue to be addressed by any one of our team members, so this is the best way to make sure your query is handled quickly. Emailing or calling an individual team member is subject to the availability of that person.
An urgent query is any significant set of circumstances which is causing significant disruption or (potential) loss of income.
Please note that after hours call out charges may apply for queries not relating to Welman services, such as those caused by a computer or other non-Welman provided system malfunction. After hours resolution of issues caused by misuse of our services may also be charged for. We are dedicated to ensuring 24/7 uptime of our online services, but cannot guarantee a response after hours for general support enquiries. Thank you!